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Returns Details

Craftex takes great care to ensure that all the products we sell are of a high quality.  However, if the goods received are damaged or faulty in any way, they will be replaced free of charge, or the customer refunded in full for the value of the defective goods.

For all other returns, a restocking charge of 20% of the invoice value will apply to all returns.  Only items in their original condition, available to re-sell again, will be credited.

Please email info@craftexcleaningsupplies.co.uk or telephone 01935 842509 before returning any item to discuss your return and request a Goods Return Number.  Any items we receive back without a Goods Return Number will be quarantined and no action will be taken.

Return carriage costs are the responsibility of the customer. Package the items securely together with the original packing materials and send to:-

Craftex Cleaning Systems

  Greenstalls Park                                                                                                                     Costello Hill                                                                                                                         Ilchester                                                                                                                             Somerset                                                                                                                               BA22 8HD

It is the customer's responsibility to insure the package for return. We cannot be held responsible for items that are shipped back to us, until we have signed for them on receipt.

If you wish to cancel your whole order, click here.