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Terms & Conditions

SELLER’S STANDARD TERMS AND CONDITIONS FOR THE SUPPLY OF GOODS AND SERVICES

This page, together with our Privacy Policy, tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") to you.

On this page the words "we", "us" and "our" refer to Jigsaw Commercial Limited trading as Craftex Cleaning Systems.  

These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand and agree to them, before ordering any Products from our site. Our relationship is subject to these Terms and they impose certain responsibilities upon you and they exclude and limit our liability to you in the event of loss or damage. Please note that by ordering any Products, you agree to be bound by these Terms and the other documents expressly referred to in them. You should print and keep a copy of these Terms for your ease of reference. 

Please tick the relevant box on the order page to indicate your agreement to these Terms. If you do not accept these Terms then you will not be able to order Products.  

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. 

These Terms, and any Contract between us, are only in the English language.

1. Information about us

1.1. We are Jigsaw Commercial Limited, a company registered in England and Wales under company number 08159121 and with our registered office at The Mill House, Boundary Road, Loudwater, Bucks HP10 9 QN, trading as “Craftex Cleaning Systems”.  Our main trading address is Greenstalls Park, Costello Hill, Ilchester, Somerset BA22 8HD. Our VAT number is 578 4153 12. We operate the website www.craftexcleaningsystems.co.uk.

1.2. Contacting us if you are a consumer:

1.2.1. To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation (as defined in clause 6.3). The form is also available for download from our site. When we receive the form from you we will e-mail you to confirm we have received your cancellation. If you do not wish to use the cancellation form, you can also e-mail us at sales@craftexcleaningsystems.co.uk or contact us by post to Greenstalls Park, Costello Hill, Ilchester, Somerset, BA22 8HD. If you are emailing us or writing to us please include details of your order to help us to identify it (e.g your order number, name, email address etc.). If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 

1.2.2. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 01935 842509 or by e-mailing us at sales@craftexcleaningsystems.co.uk.

1.2.3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

1.3. Contacting us if you are a business. You may contact us by telephoning our customer service team at 01935 842509 or by e-mailing us at sales@craftexcleaningsystems.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 19.3.

2. Our Products

2.1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. 

2.2. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance. 

2.3. All Products shown on the Site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available. The packaging of the Products may vary from that shown on images on our site.

3. How we use your personal information

We only use your personal information (meaning 'personal data' as defined in the Data Protection Act 1998) in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you. 

4. If you are a consumer

This clause 4 only applies if you are a consumer.

4.1. If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5. If you are a business customer

This clause 5 only applies if you are a business.

5.1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

5.2. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

5.3. These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. 

5.4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

6. How the contract is formed between you and us

6.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 6.3.

6.3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation").  The Contract between us will only be formed when we send you the Dispatch Confirmation.

6.4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

7. Our right to vary these Terms

7.1. We may amend these Terms from time to time to reflect the changes in relevant laws and regulatory requirements or the reasonable requirements of the business.

7.2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8. Your consumer right of return and refund

This clause 8 only applies if you are a consumer.

8.1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2. However, this cancellation right does not apply in the case of any Products which become mixed inseparably with other items after their delivery.

8.3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

 

Your Contract

End of the cancellation period

Your Contract is for a single Product (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the Product.

Example: if we provide you with a Dispatch Confirmation on 1st January and you receive the Product on 10th January you may cancel at any time between 1st January and the end of the day on 24th January.

Your Contract is for either of the following:

·  one Product which is delivered in instalments on separate days.

·  multiple Products which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example:  if we provide you with a Dispatch Confirmation on 1st January and you receive the first instalment of your Product or the first of your separate Products on 10th January and the last instalment or last separate Product on 15th January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1st January and the end of the day on 29th January.

Your Contract is for the regular delivery of a Product over a set period.

The end date is 14 days after the day on which you receive the first delivery of the Products.

Example: if we provide you with a Dispatch Confirmation on 1st January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10th January, you may cancel at any time between 1st January and the end of the day on 24th January. 24th January is the last day of the cancellation period in respect of all Products to arrive during the year.


8.4. To cancel a Contract in accordance with this clause, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete and return the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. The form is also available for download from our site. If you use this method we will e-mail you to confirm we have received your cancellation. 

If you do not wish to use the cancellation form, you can also e-mail us at sales@craftexcleaningsystems.co.uk or contact us by post to Greenstalls Park, Costello Hill, Ilchester, Somerset, BA22 8HD. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

8.5. If you cancel your Contract in accordance with this clause and subject to you complying with clause 8.9 we will:

8.5.1. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.  

8.5.2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.5.3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

8.5.3.1. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 8.9;

8.5.3.2. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

Please note that we may withhold reimbursement until you have complied with the requirements of this clause. 

8.6. If you have returned the Products to us: 

8.6.1. because you have cancelled the Contract between us within the 14 day cooling off period, we will process the refund in accordance with this clause;

8.6.2. for any other reason (for instance, because you claim that they are faulty or mis-described), we will examine the returned Products (if relevant) and will notify you (via email within a reasonable period of time) of your right to a refund or replacement should we conclude that you are entitled to one. If you are entitled to, and choose, a refund, we will usually process the refund due to you as soon as possible and usually within 30 days of the day of your written instructions following our confirmation to you via email that you were entitled to a refund for the Product. If you are entitled to, and choose, to exchange the defective Product for a replacement Product, we will send the replacement Product to you at the address provided in the order process (unless you instruct us in writing to the contrary) as soon as reasonably possible. If we are unable to contact you using the contact details you provided during the order process, we will treat the return as though you elected for a refund.

8.7. If, upon examination of the returned Product, we determine that the Product does not breach the warranty in these Terms or that the Product is not damaged, not materially defective or that the Product is as described or does not breach your statutory rights, we will return the Product to you (i.e. without a refund or replacement) at the address provided in the order process (unless you instruct us in writing to the contrary) as soon as reasonably possible. 

8.8. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

8.9. If a Product has been delivered to you before you decide to cancel your Contract: 

8.9.1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, return it to our trading address or hand it to our authorised carrier. If we have offered in writing to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

8.9.2. unless the Product is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection;

8.9.3. you must take reasonable care of the Product and keep it in your possession and not use it until it is returned to us or collected by us. 

8.10. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

8.11. If you chose to return the Product to us we will not be responsible for loss or damage to it in transit. We therefore recommend that it is returned to us using a reputable recorded delivery service. If the Product is damaged or lost in delivery we reserve the right to charge you, or not to refund any amounts due to you, that are attributable to the loss or damage.

8.12. Where you request for us to deliver the Product to a third party you will only be able to exercise this cancellation right if you can return the goods to us. 

9. Delivery

9.1. We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 17 for our responsibilities when this happens. 

9.2. If no one is available at your address to take delivery, and unless you have authorised us to leave the goods at a requested location without signature pursuant to clause 9.3 below, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.  

9.3. Delivery of an order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time. You may expressly authorise us to deliver and leave the goods without a requirement for signature by following the specific instructions on our site during the order process. In all other circumstances, all Products require a signature upon delivery. 

9.4. You own the Products once we have received payment in full, including all applicable delivery charges. 

9.5. Depending on the number of Products you order from us and whether or not the Products you have ordered are available for delivery at the same time, we may split the Products you have ordered from us across a number of separate deliveries. 

This clause 9.6 only applies if you are a consumer.

9.6. If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply:

9.6.1. we have refused to deliver the Products;

9.6.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

9.6.3. you told us before we accepted your order that delivery within the delivery deadline was essential.

9.7. If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.6, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

9.8. If you do choose to cancel your order for late delivery under clause 9.6 or clause 9.7, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery. 

9.9. In the event that your Products are lost during delivery, we are unable to offer any refund on missing/lost Product(s) until the courier has deemed that the parcel has been lost via their missing parcels claims procedure. Please let us know if you have not received your Products:

9.9.1. 15 days after the date we sent the Dispatch Confirmation to you, if the Products were sent to an address in the mainland United Kingdom; or

9.9.2. 25 days after the date we sent the Dispatch Confirmation to you, if the Products were sent to an address outside the mainland United Kingdom,

And we will liaise with the courier to determine whether the Products have been lost. If the courier deems that the Products have been lost (via its lost parcel claims service), we will contact you (via the email address you provided when you submitted your order to us) to let you know that the Products have been lost that you are entitled to a refund. We will usually process a refund as soon as possible and usually within 30 days of the day we confirmed that you were entitled to a refund for the lost Product(s).    

10. No international delivery 

10.1. Unfortunately, we do not deliver to addresses outside the UK.

10.2. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

11. Price of products and delivery charges

11.1. The prices of the Products will be as quoted on our site at the time you submit your order. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.

11.2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3. The price of a Product excludes VAT so this will be added at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.  Please note that you have the option to view the prices on our site inclusive of VAT, should you wish. Please click on the relevant link on our site in order to do this.  

11.4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please contact us before placing an order as these are dependent on a number of factors, including the type of product, its weight and value.

11.5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that: 

11.5.1. where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

11.5.2. if the Product's correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

12. How to pay

12.1. You can only pay for Products using a debit card or credit card or via a PayPal account. We accept the following cards: Maestro, Visa V Pay, Solo, International Maestro, Visa, Visa Electron, Visa Debit, Visa Purchasing Card, Visa Debit Chip, Visa Chip, MasterCard, MasterCard Chip, MasterCard Purchasing Card, MasterCard Debit Card, MasterCard Debit Card Chip and American Express. 

12.2. Additional terms and conditions for payments made via PayPal can be found at www.paypal.com/uk/home. We are not responsible for the content of external websites. You agree to abide by any terms and conditions imposed by PayPal in connection with the processing of your payment for purchasing Products from us. You acknowledge and agree that we are not responsible for the acts and/or omissions of PayPal.  

12.3. To ensure that your credit, debit card or PayPal account is not being used without your consent, we may validate your personal information during the order process against third party databases. By accepting these terms and conditions you consent to this and agree that that the information may be disclosed to a registered Credit Reference Agency which may keep a record of that information. 

12.4. Payment for the Products and all applicable delivery charges is in advance. All payments are subject to authorisation by your card issuer/account provider and we will only accept your order and a binding Contracts will only be formed between us when we have taken payment in full in cleared funds for the Products you have ordered and when we have sent you a Dispatch Confirmation.  

12.5. Please take the time to read and check your order carefully before you click the "Pay" button. The order summary shown to you before you submit your order will summarise your order including the total price of the Products you have ordered (including VAT) and all delivery charges. 

13. Manufacturer guarantees   

13.1. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

14. Our warranty for the Products 

14.1. For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2.

14.2. The warranty in clause 14.1 does not apply to any defect in the Products arising from:

14.2.1. fair wear and tear;

14.2.2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

14.2.3. if you fail to operate or use the Products in accordance with the user instructions;

14.2.4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or

14.2.5. any specification provided by you.

14.3. If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

15. Our liability if you are a business

This clause 15 only applies if you are a business customer.

15.1. We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

15.2. Nothing in these Terms limits or excludes our liability for:

15.2.1. death or personal injury caused by our negligence;

15.2.2. fraud or fraudulent misrepresentation;

15.2.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

15.2.4. defective products under the Consumer Protection Act 1987.

15.3. Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

15.3.1. any loss of profits, sales, business, or revenue;

15.3.2. loss or corruption of data, information or software;

15.3.3. loss of business opportunity;

15.3.4. loss of anticipated savings;

15.3.5. loss of goodwill; or

15.3.6. any indirect or consequential loss.

15.4. Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

15.5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

16. Our liability if you are a consumer

This clause 16 only applies if you are a consumer.

16.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a natural, foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not so foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

16.2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3. We are obligated to provide SDS that meets current HSE criteria.  Consumers must obtain the SDS to create a Risk Assessment.  Creation of a Risk Assessment gives the safe practice which will be detailed in a Method Statement.  We would not recommend the use of our products without adherence to the Principle of Good Control Practise.  Information on this can be found here: http://www.hse.gov.uk/coshh/detail/goodpractice.htm

16.4. We do not in any way exclude or limit our liability for:

16.4.1. death or personal injury caused by our negligence;

16.4.2. fraud or fraudulent misrepresentation;

16.4.3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 

16.4.4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); 

16.4.5. defective products under the Consumer Protection Act 1987; and 

16.4.6. any other liability for which it would be unlawful for us to attempt to limit or exclude liability.

17. Events outside our control

17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.  

17.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

17.3.1. we will contact you as soon as reasonably possible to notify you; and

17.3.2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

17.4. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control. 

18. Communications between us

18.1. When we refer, in these Terms, to "in writing", this will include e-mail.

18.2. If you are a consumer you may contact us as described in clause 1.2. 

18.3. If you are a business: 

18.3.1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

18.3.2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

18.3.3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

18.3.4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

19. Other important terms

19.1. We may transfer (to include, assign, charge and sub-contract) our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will aim to notify you in writing or by posting on this webpage if this happens.

19.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 18 to the recipient of the gift without needing to ask our consent. 

19.3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

19.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

19.6. We may decide not to accept an order from you for Products. If we do and if you have made any payment in advance for the Products, we will refund you the full amount you have paid as soon as possible. 

19.7. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

19.8. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 

19.9. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).